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LEGAL

Privacy Policy

Effective date: 2026-02-21

We collect
Contact, recruiting, quote, and site usage data
We use it for
Support, recruiting, quotes, coordination, and security
SMS promise
No SMS opt-in phone sharing for marketing purposes

Overview

This Privacy Policy explains how 21 Express Inc (“21 Express”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you visit our website, request a quote, submit a driver application, or contact us through our forms, phone number, or other communications channels.

This policy should be read together with our Terms & Conditions .

Information We Collect

Contact requests

Name, email address, phone number, company (if provided), and message content.

Driver applications

Name, phone number, email, driving/recruiting details, and any files or documents you upload (for example, résumé, CDL-related documents, or other application materials).

Shipper inquiries / quote requests

Pickup/drop-off details, lane/load information, scheduling details, and contact information you submit.

Usage data

Technical and analytics information such as pages viewed, approximate location, device/browser type, referring pages, and IP address.

If a form on our website includes an SMS consent checkbox, we may also collect your SMS consent preference (opted in or not opted in) in connection with your phone number submission.

How We Use Information

  • To respond to inquiries and provide customer support.
  • To review driver applications and communicate about recruiting opportunities.
  • To provide quotes, shipment/load communication, and logistics coordination.
  • To improve site performance, security, and user experience.
  • To communicate by SMS only where you have provided valid SMS consent (when required).

SMS Consent and Communications

Compliance Section

If you choose to opt in to SMS communications from 21 Express Inc, we may send text messages related to your interaction with us, including driver application updates, recruiting follow-ups, shipper quote responses, shipment/load coordination messages, and customer support or account-related communications.

How SMS opt-in works on our website
  • SMS consent is collected through an optional checkbox on forms that request a phone number.
  • The SMS checkbox is not pre-checked.
  • Submitting a form does not require consent to SMS messaging.
  • SMS consent is separate from any email consent or general communication consent.
Message frequency

Message frequency may vary depending on your request and interactions with us.

Fees

Message and data rates may apply based on your wireless carrier plan.

Opt-out

Reply STOP at any time to opt out of SMS messages.

Help

Reply HELP for assistance or call (773) 484-6137.

For more details regarding SMS terms, please review our Terms & Conditions .

How We Share Information

We do not sell personal information. We may share information with service providers who help us operate our website and communications, but only as needed to perform services on our behalf (for example: website hosting, analytics, email delivery, or SMS platform services).

Required SMS non-sharing statement

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

We may also disclose information when required by law, legal process, or to protect our rights, safety, or property.

Cookies and Analytics

We may use cookies, pixels, and similar technologies to understand website usage, improve performance, measure traffic, and enhance user experience. You can manage or disable cookies through your browser settings.

Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including recruiting, customer service, quote handling, legal compliance, security, and recordkeeping, unless a longer retention period is required or permitted by law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Your Choices

  • You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law.
  • You may opt out of SMS messages at any time by replying STOP.
  • If we send marketing emails and you are subscribed, you may unsubscribe using the link included in the email.

Contact Us

Company
21 Express Inc
Phone
(773) 484-6137
Email
info@21expressinc.com
Contact Form